We value your business and want to ensure that you have a smooth and transparent experience when it comes to shipping your precious items. Please take a moment to review our Shipping Policy below.
General Shipping Information:
We make every effort to process and ship orders as quickly as possible. Once your order has been confirmed and payment has been received, our team will begin preparing your artwork for shipment. Please note that all shipping times mentioned below are approximate and may vary due to factors beyond our control, such as customs delays or unforeseen circumstances.
1. Oil on Canvas Artworks:
For customers outside of Europe who have purchased "oil on canvas" artworks, please expect a shipping time of approximately 4 weeks. We take pride in providing you with a custom woodmade box that ensures the safe transportation of your artwork. This extra care and attention to packaging may contribute to the slightly longer shipping time. Rest assured that we prioritize the safety and integrity of your purchase during transit.
2. Drawings and Similar Items:
For customers outside of Europe who have purchased drawings and similar items, please anticipate a shipping time of around 2 weeks. While we endeavor to handle these items with equal care, the packaging requirements are usually less complex than those for oil on canvas artworks. Therefore, the shipping process for these items typically takes less time.
3. Shipping within Europe:
Customers within Europe can expect their orders to arrive approximately 1 week sooner than the estimated shipping times mentioned above. This means that for "oil on canvas" artworks, shipping may take around 3 weeks, while drawings and similar items may arrive in approximately 1 week.
We understand the importance of being able to track your order and monitor its progress. Once your order has been shipped, you will receive a confirmation email containing a tracking number and instructions on how to track your package. This will allow you to stay informed about the whereabouts of your artwork throughout the shipping process.
We utilize reliable and reputable shipping carriers to ensure the safe and timely delivery of your artwork. The specific shipping method for your order will be determined based on factors such as your location, the size and weight of the item(s), and the shipping service availability.
International Customs and Duties:
Please note that international orders may be subject to customs duties, taxes, and fees imposed by the destination country. These additional charges are the responsibility of the customer and may vary depending on the specific customs regulations of your country. We recommend that you familiarize yourself with the customs policies applicable to your location to avoid any unexpected costs or delays.
If you have placed multiple orders within a short timeframe, we will make every effort to consolidate them and ship them together whenever possible. This helps optimize the shipping process and minimize any potential delays or inconveniences.
We appreciate your understanding and cooperation with our Shipping Policy. If you have any further questions or concerns regarding shipping, please feel free to contact our customer support team. We are here to assist you and ensure that your artwork arrives in perfect condition and in a timely manner.
Note: This Shipping Policy is subject to change without prior notice. Please refer to the latest version available on our website for the most up-to-date information.